Was supposed to be short almond but more like medium, They seem nice thickness though.
Absolutely love it, will be making more purchases in the future, exactly what you need!:)
Politique d’expédition
SHIPPING POLICY
How to Track Your Parcel
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
You can track your parcel using the tracking number provided in your shipping confirmation email:
Track Your Parcel:
https://www.yuntrack.com/Track/Detail
Please note that tracking information may take some time to update after your parcel has been dispatched.
Shipping Information
At ELLIE YOUNG, we operate a global fulfilment network to serve customers worldwide.
Orders may be dispatched from different fulfilment locations depending on product availability and destination. This allows us to process and deliver orders efficiently across different regions.
All orders are generally processed and dispatched within 1–3 business days after payment has been successfully completed.
Please allow additional processing time during major sales events, product launches, holidays, or periods of high order volume.
Estimated Delivery Times
The shipping times shown below are estimated transit times after dispatch and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, carrier operations, customs clearance, public holidays, peak periods, weather conditions, and other circumstances outside our control.
United Kingdom
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Global Economy Shipping | 1–3 business days | 2–3 weeks | £4.00 GBP |
| Global Standard Shipping | 1–3 business days | 1–2 weeks | £5.50 GBP |
United States, Germany, France, Italy, Spain, Netherlands, Austria & Mexico
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Global Economy Shipping | 1–3 business days | 2–3 weeks | £4.50 GBP |
| Global Standard Shipping | 1–3 business days | 1–2 weeks | £5.50 GBP |
Portugal, Hungary, Slovakia, Czech Republic, Romania, Finland, Denmark, Cyprus & Luxembourg
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Global Economy Shipping | 1–3 business days | 2–3 weeks | £4.50 GBP |
Australia, Canada, Ireland, Greece, Bulgaria, Belgium, Sweden, Switzerland, Norway & UAE
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Global Economy Shipping | 1–3 business days | Approximately 3 weeks | £5.00 GBP |
Other Countries & Regions
| Shipping Method | Processing Time | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Global Economy Shipping | 1–3 business days | 3–4 weeks | $7.00 USD |
International Shipping
Because we operate through a global fulfilment network, your order may be handled by different international and local delivery carriers during transit.
Depending on the destination and shipping route, tracking information may be updated by different carriers at different stages of delivery.
International shipments may also be subject to customs clearance procedures, which can occasionally result in additional delays.
Tracking Updates
Tracking information may not update continuously during every stage of international transit.
It is normal for tracking information to remain unchanged for several days while a parcel is travelling between countries, undergoing customs clearance, or being transferred between delivery carriers.
If your tracking information has not updated recently, please allow the estimated transit time to pass before contacting us unless the carrier has specifically indicated an issue with the shipment.
Delivered but Not Received
If your tracking information shows that your parcel has been delivered but you have not received it, please contact us as soon as possible.
We will work with the relevant delivery carrier to investigate the delivery status and determine what happened to the parcel.
A tracking status showing "delivered" does not by itself remove your statutory consumer rights.
Damaged, Faulty or Incorrect Items
We carefully inspect each order before dispatch to ensure that products are packed and shipped in good condition.
If your order arrives damaged, faulty, defective, incorrectly supplied, or not as described, please contact us as soon as possible at:
Please provide your order number and, where appropriate, clear photos or videos showing the issue.
We will review the situation and provide an appropriate remedy in accordance with our Refund & Return Policy and applicable consumer rights.
Incorrect or Incomplete Delivery Information
Please make sure that your delivery address, postcode, and contact information are complete and accurate before placing your order.
If an order cannot be delivered because an incorrect or incomplete address was provided, or because a parcel was not collected from a designated collection point within the applicable holding period, additional delivery or reshipping costs may apply where permitted by law.
If you notice an error in your delivery information after placing your order, please contact us as soon as possible.
Customs, Duties and Taxes
International orders may be subject to customs clearance, import duties, taxes, or other charges depending on the destination country.
Where applicable, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Customs procedures may occasionally cause additional delays that are outside our control.
Order Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests received before dispatch.
If your order has already been dispatched, you may still have cancellation rights under applicable consumer law. Please refer to our Refund & Return Policy for further information.
Delivery Delays
Estimated delivery times may be affected by circumstances outside our control, including:
-
Customs clearance
-
International carrier delays
-
Local delivery carrier operations
-
Public holidays
-
Severe weather
-
Peak shopping periods
-
Incorrect or incomplete delivery information
-
Other unforeseen circumstances affecting international transportation
While we will do our best to assist with delayed shipments, estimated delivery times are not guaranteed delivery dates.
Contact Us
If you have any questions regarding your order, shipping, or tracking information, please contact:
ELLIE YOUNG Customer Care
Email: contact@ellieyoungbeauty.com
We are always happy to help.