Was supposed to be short almond but more like medium, They seem nice thickness though.
Absolutely love it, will be making more purchases in the future, exactly what you need!:)
Refund policy
At ELLIE YOUNG, we want you to feel confident when shopping with us. If something isn't right, we're here to help.
This policy applies to purchases made through ellieyoungbeauty.com and is subject to your statutory consumer rights.
1. 14-Day Right to Cancel
If you are a consumer purchasing from the UK, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you wish to cancel your order, please contact us at:
You must notify us within 14 days of receiving your order. After notifying us of your cancellation, you generally have a further 14 days to return the goods to us.
Your statutory rights are not affected by this policy.
2. Change-of-Mind Returns
We accept returns for unused products that are no longer wanted, provided they are eligible for return under applicable consumer law.
Returned products should be:
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Unused and unworn
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In their original condition
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In their original packaging, where reasonably possible
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Complete with all original components and accessories
You may handle the product only to the extent necessary to establish its nature, characteristics and functioning. If the value of the product has been reduced by handling beyond what is reasonably necessary, we may be entitled to make a deduction from the refund in accordance with applicable law.
Return postage
For change-of-mind returns, the customer is responsible for the direct cost of returning the goods to us.
We do not currently provide prepaid return labels for change-of-mind returns.
We recommend using a tracked delivery service and keeping your proof of postage until your refund has been completed.
3. Faulty, Damaged or Incorrect Items
If your item arrives damaged, defective, faulty, or you have received the wrong product, please contact us as soon as possible at:
Please include your order number and, where appropriate, clear photos or videos showing the issue.
Where an item is confirmed to be faulty, damaged, incorrectly supplied, or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights.
Where a return is required because of an issue attributable to us, we will cover the reasonable return costs where applicable.
4. Product Appearance and Colour
We make every effort to display product colours, finishes and designs as accurately as possible.
However, colours may appear slightly different depending on your screen, display settings, lighting conditions and photography.
A minor difference in colour or appearance does not necessarily mean that a product is faulty or not as described.
If you believe that a product is materially different from its description or images, please contact us and we will review the matter.
5. Hygiene and Sealed Products
Certain products may be unsuitable for return once they have been unsealed, where applicable under health protection or hygiene rules.
For products supplied in sealed packaging, please keep the packaging sealed if you are considering a return.
If a sealed product is opened and the product falls within an applicable health or hygiene exception, the statutory right to cancel may no longer apply.
This does not affect your rights where a product is faulty, defective, incorrectly supplied or not as described.
6. Sale and Promotional Items
Sale and promotional products are subject to the same statutory consumer rights as full-price products.
Where applicable, eligible sale items may be returned in accordance with this policy.
Nothing in this policy limits or excludes your statutory rights.
7. Refunds
Once we receive your returned item, we will inspect its condition.
If the return is approved, we will process your refund to the original payment method.
Where you exercise your statutory right to cancel, we will refund the payments required by applicable law, including the cost of standard delivery where applicable.
If you selected a more expensive delivery service, we are only required to refund the cost of the standard delivery option.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
8. Return Process
Step 1 — Contact us
Email contact@ellieyoungbeauty.com with:
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Your order number
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The item(s) you wish to return
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The reason for the return
Step 2 — Receive return instructions
Once your return request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send your return to the address shown on your original parcel unless we specifically instruct you to do so.
Step 3 — Send your return
Package the item securely and send it using a suitable tracked delivery service.
For change-of-mind returns, the direct cost of return postage is the customer's responsibility.
Step 4 — Inspection and refund
Once we receive your return, we will inspect the item and process the applicable refund.
9. Return Locations
ELLIE YOUNG operates a global fulfilment network.
Orders may be dispatched from different fulfilment locations depending on product availability and destination.
For returns, we may provide a designated return address according to your location and order.
Our UK return centre is available for eligible UK returns, and customers outside the UK may also be required to return eligible items to our designated UK return address.
Please contact us before sending any return so that we can provide the correct return instructions.
10. Orders Marked as Delivered
If your order is marked as delivered but you have not received it, please contact us as soon as possible.
We will work with the relevant delivery carrier to investigate the delivery status and determine what happened to the parcel.
A tracking status showing "delivered" does not by itself remove your statutory consumer rights.
11. Incorrect or Incomplete Delivery Information
Please carefully check your delivery address before completing your order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, or because the parcel was not collected from a designated collection point within the applicable holding period, additional delivery or reshipping costs may apply where permitted by law.
Please contact us as soon as possible if you notice that your delivery information is incorrect.
12. Cancel an Order Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests received before dispatch.
If the order has already been dispatched, you may still have cancellation rights under applicable consumer law. In this case, you may need to receive the goods and return them in accordance with our return instructions.
13. Proof of Purchase
We may ask for your order number, receipt, confirmation email or other reasonable proof of purchase to help us locate your order and process your return.
14. Contact Us
If you have any questions about returns or refunds, please contact:
ELLIE YOUNG Customer Care
Email: contact@ellieyoungbeauty.com
We are always happy to help.
Last updated: 26 May 2026