Servicevilkår

Last updated: 26 August 2026

Welcome to ELLIE YOUNG.

These Terms of Service ("Terms") apply to your use of ellieyoungbeauty.com and to purchases made through our website.

The website is operated by Ellie Young Beauty Ltd ("ELLIE YOUNG", "we", "us" or "our").

By accessing our website or placing an order with us, you agree to these Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies referred to on our website.

If you do not agree with these Terms, please do not use our website.

These Terms do not affect any statutory rights you may have under applicable consumer protection law.

1. About ELLIE YOUNG

ELLIE YOUNG is a beauty brand offering press-on nails, nail products, accessories and related beauty products.

Our website is operated by:

Ellie Young Beauty Ltd
Email: contact@ellieyoungbeauty.com

ELLIE YOUNG is a UK-registered brand serving customers internationally.

Orders placed through our website may be fulfilled through our global fulfilment network. The fulfilment location may vary depending on product availability, destination and operational requirements.

For more information about delivery, please see our Shipping Policy.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorised access to our systems
  • Interfere with the security or operation of the website
  • Upload or transmit malicious code, viruses or harmful material
  • Scrape, copy or systematically collect website content without our permission
  • Use automated systems to access the website in a manner that places unreasonable demands on our systems
  • Impersonate another person or provide misleading information
  • Use our website to infringe the rights of others
  • Reproduce or exploit our website or its content for commercial purposes without our written permission

We may restrict or suspend access to our website where reasonably necessary to protect our website, customers, business or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other product information displayed on our website are accurate and up to date.

However, the appearance of products may vary slightly due to:

  • Lighting and photography
  • Screen or device settings
  • Manufacturing variations
  • Natural differences between materials or finishes

These minor differences do not affect your statutory rights.

If you believe that a product is materially different from its description, defective or otherwise not as described, please contact us at contact@ellieyoungbeauty.com.

Your statutory rights in relation to faulty, defective or misdescribed goods are not affected by these Terms.

4. Product Availability

We aim to keep product availability information on our website accurate.

However, products may occasionally become unavailable due to stock levels, supply issues or other circumstances.

If a product becomes unavailable after you place an order, we will contact you where appropriate and provide an appropriate solution, which may include a refund for the unavailable product.

We reserve the right to limit quantities of products purchased where reasonably necessary, including where we identify unusual ordering activity, suspected fraud or resale activity that has not been authorised by us.

5. Prices and Payments

All product prices displayed on our website are shown in the currency selected on the website and are subject to applicable taxes and charges as indicated during checkout.

The total amount payable, including applicable delivery charges, will be shown before you complete your purchase.

You are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment providers. We do not generally store your full payment card details.

We reserve the right to correct obvious pricing or product information errors.

If an obvious pricing error occurs and you have already placed an order, we will contact you before fulfilling the order where reasonably possible.

If the order cannot reasonably be fulfilled at the displayed price, you will have the option to cancel the affected order and receive a refund.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After you place your order, you will normally receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We may decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There is an obvious pricing or product description error
  • We suspect fraudulent or unauthorised activity
  • The delivery information is materially incomplete or incorrect
  • The order appears to be placed in violation of these Terms
  • Technical or payment processing errors prevent us from fulfilling the order

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order or affected products.

Nothing in this section limits your statutory consumer rights.

7. Delivery

We deliver internationally.

Orders are fulfilled through our global fulfilment network, and the dispatch location may vary depending on product availability, destination and operational requirements.

Estimated delivery times and applicable shipping charges are provided through our website or during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • Transport disruption
  • Address issues
  • Other events outside our reasonable control

Where applicable law provides you with rights relating to delayed or failed delivery, those rights are not affected by these Terms.

For further information, please see our Shipping Policy.

8. Customs, Duties and Import Charges

For international orders, customs duties, import taxes or other charges may apply depending on the destination country and the applicable local rules.

Where such charges are not included in the purchase price or shipping charge, they may be payable by the customer.

Customers are responsible for providing accurate delivery information and complying with applicable local import requirements.

The specific treatment of customs duties and taxes may vary by destination.

9. Returns, Refunds and Cancellation

Our Refund & Return Policy forms part of these Terms.

Where applicable, consumers have statutory rights to cancel online purchases and receive remedies for faulty, defective or misdescribed goods.

Nothing in these Terms limits or excludes those rights.

For information about:

  • Change-of-mind returns
  • Return postage
  • Refunds
  • Faulty or damaged products
  • Incorrect products
  • Cancellation rights

please see our Refund & Return Policy.

10. Consumer Rights

If you are purchasing as a consumer, you have legal rights in relation to the products you purchase from us.

These include rights relating to products being:

  • Of satisfactory quality
  • Fit for purpose
  • As described
  • Delivered in accordance with the contract

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.

If you believe that a product does not meet the required legal standards, please contact us at:

contact@ellieyoungbeauty.com

11. Intellectual Property

Unless otherwise stated, all content appearing on our website is owned by or licensed to ELLIE YOUNG.

This includes:

  • ELLIE YOUNG trademarks and logos
  • Product names
  • Product designs
  • Photographs
  • Product images
  • Videos
  • Graphics
  • Text
  • Website design
  • Product descriptions
  • Marketing materials
  • Other original website content

You may access and use the website for your personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.

Nothing in these Terms transfers any intellectual property rights to you.

12. User Reviews and Content

If you submit a review, photograph, video or other content to us, you remain responsible for the content you submit.

You confirm that:

  • You have the necessary rights or permission to submit the content
  • The content does not infringe the rights of another person
  • The content is not unlawful, misleading, abusive or defamatory
  • The content does not contain malicious code

By submitting content to us for publication or marketing purposes, you grant ELLIE YOUNG a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for our business and marketing purposes, subject to applicable law.

We may remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with our brand or platform rules.

13. Promotions and Discount Codes

Promotional offers, discount codes and special offers may be subject to additional terms.

Unless otherwise stated:

  • Discount codes must be used before their expiry date
  • Discount codes cannot be exchanged for cash
  • Discount codes may not be combined unless expressly permitted
  • Promotional offers may be subject to product, quantity or availability restrictions

We will clearly communicate any material conditions applying to a promotion.

Nothing in this section limits your statutory consumer rights.

14. Website Availability and Accuracy

We make reasonable efforts to keep our website available and information accurate.

However, we do not guarantee that:

  • The website will always be available
  • The website will always operate without interruption
  • The website will be free from technical errors
  • All information will always be completely current

We may temporarily suspend or modify parts of the website where reasonably necessary for maintenance, security, updates or operational reasons.

This does not affect any rights you may have under a contract for products you have purchased.

15. Third-Party Services

Our website may use third-party services and technologies, including payment providers, Shopify, analytics providers, advertising platforms, delivery services and other service providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

We are not responsible for the independent policies or practices of third parties, except where applicable law provides otherwise.

16. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

In particular, we do not exclude or limit liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Faulty, defective or misdescribed goods where liability cannot legally be excluded
  • Breach of statutory consumer rights
  • Any other liability that cannot legally be excluded or limited

Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise from our breach of these Terms or applicable law.

If you are purchasing as a consumer, nothing in these Terms is intended to deprive you of protections provided by applicable consumer law.

17. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances that are outside our reasonable control, including events such as:

  • Natural disasters
  • Severe weather
  • War or civil unrest
  • Government action
  • Transport disruption
  • Carrier disruption
  • Customs delays
  • Strikes
  • Major infrastructure failures
  • Cybersecurity incidents affecting third-party infrastructure

Where such an event occurs, we will take reasonable steps to minimise its impact and communicate with you where appropriate.

This section does not remove any statutory rights you may have.

18. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained through our cookie information and consent tools.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our business
  • Our website
  • Our products and services
  • Legal or regulatory requirements
  • Technology or security requirements

The latest version will be published on this page with the relevant "Last updated" date.

Changes will not retrospectively alter the terms of an order that has already been accepted unless required by law or agreed with you.

Where a change materially affects an existing contractual relationship and notice is legally required, we will provide appropriate notice.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, unless applicable mandatory consumer protection law in your country of residence provides otherwise.

If you are a consumer, you may also have rights under the mandatory consumer protection laws of the country where you live.

Nothing in these Terms prevents you from relying on mandatory rights or bringing a claim in a court that has jurisdiction under applicable law.

21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

If this is not possible, the affected provision will be treated as removed to the extent necessary, without affecting the validity of the remaining provisions.

22. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies expressly incorporated into them, form the agreement governing your use of our website and purchases from us.

If there is a conflict between these Terms and mandatory consumer protection law, the applicable law will prevail.

23. Contact Us

If you have any questions about these Terms, please contact us:

Ellie Young Beauty Ltd
Email: contact@ellieyoungbeauty.com